Electrical Contractor Licence: 89170
Refrigerant Handling Authorisation: AU57528
Location: Fernvale, Queensland 4306, Australia
Telephone: 07 5427 0908
Document Version: 3.0
Revision Date: 18 October 2026
These Terms and Conditions govern the provision of electrical, air-conditioning, solar, battery, inspection, maintenance, repair, installation and associated services by AGI All Electrical Services (AGI).
These Terms and Conditions apply to quotations, estimates, bookings, service requests and contracts entered into between AGI and its Customers, unless otherwise agreed in writing.
By accepting a quotation, confirming a booking or authorising Works after being provided with these Terms and Conditions, the Customer agrees to the applicable terms.
Nothing in these Terms and Conditions excludes, restricts or modifies any rights, guarantees or remedies that cannot lawfully be excluded under Australian Consumer Law or other applicable legislation.
Where mandatory legislation requires additional or different contractual provisions, the relevant legislative requirements prevail.
1.1. AGI
Means AGI All Electrical Services, the electrical contracting business supplying the goods and services.
1.2. Customer
Means any individual, company, organisation or entity engaging AGI to provide goods or services.
1.3. Business Day
Means any day other than a Saturday, Sunday or public holiday observed in Queensland.
1.4. Normal Working Hours
Means between 0800 hours (8:00 am) and 1600 hours (4:00 pm), Monday to Friday, excluding Queensland public holidays.
1.5. Contract
Means the agreement between AGI and the Customer, incorporating the accepted quotation or authorised service request, these Terms and Conditions and any other documents expressly incorporated into the agreement.
1.6. Quotation
Means a written offer issued by AGI identifying the proposed Works and the agreed price or method of calculating that price.
1.7. Estimate
Means an indicative assessment of the likely cost of Works based on information reasonably available at the time.
An Estimate is not a fixed-price Quotation unless expressly identified as such.
1.8. Works
Means all labour, materials, equipment, installation, testing, maintenance, repairs, inspections and associated services agreed to be provided by AGI.
1.9. Variation
Means an agreed change to the original Works, including additions, omissions, substitutions or modifications.
1.10. Practical Completion
Means the stage at which the agreed Works have been substantially completed in accordance with the Contract, subject to any minor outstanding matters that do not materially prevent their intended use.
1.11. Booking Down Payment
Means an advance payment made by the Customer towards the agreed Contract price for the purpose of securing a confirmed booking.
1.12. Schedule of Rates
Means AGI's applicable schedule of service attendance fees, labour rates, emergency charges, urgent booking surcharges and other charges disclosed to the Customer.
1.13. Normal Booking
Means a booking scheduled for AGI's next available standard appointment during Normal Working Hours, without a priority attendance commitment.
1.14. Urgent Booking
Means a request for priority attendance within two (2) weeks during Normal Working Hours.
Urgent Bookings are subject to availability and the applicable Urgent Booking Surcharge.
1.15. Emergency Booking
Means a request for attendance within twenty-four (24) hours outside Normal Working Hours.
Emergency Bookings are subject to availability and the applicable Emergency After-Hours Service Fee.
1.16. Customer-Supplied Equipment
Means materials, fixtures, fittings, appliances or electrical equipment purchased or supplied by the Customer for installation or connection by AGI.
1.17. Site
Means the premises or location where the Works are undertaken.
1.18. Customer-Caused Delay
Means a delay to the agreed commencement, continuation or completion of the Works resulting from an act, omission, request or circumstance within the Customer's reasonable control.
1.19. Purchased Materials
Means materials or equipment purchased or specifically ordered by AGI for the Customer's Works.
1.20. GST
Means Goods and Services Tax imposed under applicable Australian taxation legislation.
Unless otherwise specified in writing, quotations issued by AGI remain valid for fourteen (14) calendar days from their date of issue.
Following expiry of this period, AGI reserves the right to review, amend or withdraw a quotation before acceptance.
Acceptance of an expired quotation is subject to review and written confirmation by AGI.
A Quotation may be accepted through written confirmation, electronic acceptance, signature or another method agreed by AGI.
Where a Booking Down Payment is required, the scheduled booking will not be confirmed until AGI has received the required payment and confirmed the scheduled date.
Quotations are prepared using information reasonably available at the time, including Customer instructions, Site inspections, equipment requirements and identifiable Site conditions.
Unless expressly included, Quotations exclude additional Works arising from concealed defects, unforeseen conditions or changes to the agreed scope.
Commencement dates will be agreed between AGI and the Customer, subject to personnel availability, material supply, Site readiness and other relevant circumstances.
Any binding completion deadline must be expressly identified in the Contract.
AGI may revise or withdraw an unaccepted Quotation.
Once a Contract has been formed, the agreed price and scope will remain subject to the Contract and any variations or adjustments lawfully agreed by the parties.
Where legislation requires a particular form of Contract, written variation, notice, payment arrangement or other documentation, the applicable statutory requirements will prevail.
3.1. AGI will undertake the Works described in the accepted Quotation or authorised service request.
3.2. Unless expressly included in writing, the following Works are excluded:
a. Painting, plastering, rendering and decorative surface repairs.
b. Structural repairs or modifications.
c. Asbestos identification, testing, removal or remediation.
d. Rectification of unrelated existing electrical defects.
e. Repairs to concealed damage not reasonably identifiable during the initial assessment.
f. Network provider, electricity distributor or other third-party charges.
g. Additional Works arising from previously undisclosed access restrictions or Site conditions.
h. Services or materials outside the agreed scope.
3.3. Where replacement fittings differ in size, shape or appearance from existing fittings, AGI is not responsible for decorative repairs to exposed surfaces unless expressly included in the Quotation.
3.4. AGI remains responsible for exercising reasonable care and skill and for damage or defects for which it is legally responsible.
3.5. Additional Works require appropriate authorisation and may result in additional charges.
Unless otherwise quoted or agreed, standard service attendance during Normal Working Hours is subject to AGI's Initial Service Attendance Fee.
This fee includes the initial electrician labour period specified in AGI's Schedule of Rates.
The initial attendance period commences when the electrician arrives at the Customer's Site.
Labour beyond the initial attendance period is charged at AGI's Additional Labour Rate.
Additional labour is calculated using the billing increments specified in the applicable Schedule of Rates.
Unless expressly included in the Quotation, materials, replacement parts, consumables, equipment hire and other agreed expenses are additional to labour charges.
Applicable freight, special travel or procurement charges will be disclosed and agreed where required.
Where Works require additional electricians, apprentices, specialist personnel or subcontractors, the applicable labour arrangements and charges will be identified in the Quotation or otherwise agreed with the Customer.
Estimates are prepared with reasonable care based on information reasonably available at the time.
Actual costs may differ where additional Works are authorised, the scope changes or unforeseen conditions arise.
AGI may update its Schedule of Rates from time to time.
Revised rates apply to future agreements and do not automatically amend previously agreed Contract prices.
Applicable charges will be disclosed before the Customer authorises chargeable work.
A Normal Booking is scheduled at AGI's next available standard appointment during Normal Working Hours.
Normal Bookings are subject to AGI's standard service attendance, labour and materials charges.
An Urgent Booking is a request for priority attendance within two (2) weeks during Normal Working Hours.
Where AGI accepts an Urgent Booking, the applicable Urgent Booking Surcharge will be charged in addition to standard service attendance, labour, materials and other agreed charges.
The Urgent Booking Surcharge will be disclosed before the Customer confirms the booking.
An Emergency Booking is a request for attendance within twenty-four (24) hours outside Normal Working Hours.
Where AGI accepts an Emergency Booking, the Emergency After-Hours Service Fee will apply.
The initial emergency attendance period is calculated door-to-door, commencing when the electrician departs for the emergency call-out and continuing until their return, in accordance with AGI's Schedule of Rates.
Where emergency work exceeds the initial period included in the Emergency After-Hours Service Fee, additional labour will be charged at AGI's Extended Emergency Labour Rate.
The applicable billing increments will be disclosed before the booking is confirmed.
Materials, replacement parts, equipment hire, specialist services and other agreed expenses are charged separately unless expressly included.
Urgent and Emergency Bookings are subject to personnel availability, travel conditions, safety requirements and operational capacity.
AGI reserves the right to decline requests where attendance cannot reasonably or safely be provided within the requested timeframe.
Emergency attendance may involve fault finding, testing, temporary repairs or isolation of unsafe electrical equipment.
Permanent repairs may require additional materials, labour or a subsequent booking.
AGI does not guarantee that every fault can be permanently rectified during the initial emergency attendance.
Work requested outside Normal Working Hours may attract additional charges.
The applicable charges will be advised to the Customer before the booking is accepted.
Where a Customer accepts a Quotation and requests that Works be scheduled in advance, AGI requires a Booking Down Payment in accordance with its applicable booking arrangements.
The Booking Down Payment secures the Customer's booking and confirms their commitment to proceeding.
The requirement is subject to any applicable statutory restrictions on advance payments.
Following confirmation of a booking, AGI may:
a. Allocate electricians, apprentices and other personnel.
b. Reserve the agreed installation or service period.
c. Undertake administration and scheduling.
d. Arrange or order required materials.
e. Reserve equipment or subcontractors.
f. Decline other work that conflicts with the confirmed booking.
The Booking Down Payment is an advance payment towards the agreed Contract price and is not an additional charge.
The full Booking Down Payment will be credited against the final invoice upon completion of the Works.
Where a Customer cancels an accepted and confirmed booking, including where the Customer engages another contractor or no longer wishes to proceed, AGI may retain all or part of the Booking Down Payment as reasonable compensation for costs and losses caused by the cancellation.
Recoverable costs and losses may include reasonable:
a. Administration and scheduling costs.
b. Preparation costs.
c. Material procurement expenses.
d. Supplier cancellation or restocking charges.
e. Costs associated with reserved equipment or subcontractors.
f. Losses arising from reserved labour capacity that AGI cannot reasonably reallocate.
The amount retained will be limited to the reasonable costs and losses legally recoverable in the circumstances.
The full Booking Down Payment may be retained where those reasonable costs and losses equal or exceed the amount paid.
Where AGI is not legally entitled to retain the full amount, the balance will be refunded.
Customers are requested to provide as much notice as reasonably possible when cancelling or changing a confirmed booking.
Cancellation notice should be provided by telephone or in writing and acknowledged by AGI.
Earlier notice may reduce cancellation costs where AGI can reasonably reallocate personnel or resources.
A Customer may request to reschedule confirmed Works.
AGI will make reasonable efforts to accommodate the request, subject to availability.
Where the booking is rescheduled by agreement, the Booking Down Payment will ordinarily be transferred to the revised booking.
Any additional rescheduling costs must be reasonable, legally recoverable and disclosed to the Customer.
Where AGI cancels a booking without a lawful basis for retaining the Customer's payment, any unused Booking Down Payment will be refunded.
This clause does not affect the Customer's rights to any other remedy available under applicable law.
For Works requiring a higher advance payment, the amount and payment arrangements will be specified in the Quotation or Contract.
The initial Booking Down Payment will form part of any higher required advance payment and will not be charged in addition to it.
All advance payments must comply with applicable statutory limits.
Where a Customer requests specialised, customised or non-stock materials, AGI may require an agreed advance payment before ordering, subject to applicable law.
The treatment of payments relating to cancelled special orders will depend on supplier arrangements, reasonable costs and losses, and the Customer's statutory rights.
Unless otherwise agreed in writing, payment for service work is due upon completion.
For quoted Works, the Customer agrees to make payments in accordance with the accepted Quotation and any lawful agreed payment schedule.
Progress payments may be required where agreed in writing and permitted by applicable legislation.
Where statutory requirements apply, payment claims and payment schedules must comply with those requirements.
The Customer must pay properly invoiced amounts by the applicable due date, subject to any lawful right to dispute or withhold payment.
Payments may be made using the payment methods identified on AGI's invoice.
Unless otherwise stated, prices provided to residential Customers include GST.
Commercial Quotations will clearly identify whether prices include or exclude GST.
Where the Customer disputes an invoice, the Customer should promptly notify AGI, identifying the amount disputed and the reason.
Both parties will make reasonable efforts to resolve genuine payment disputes.
Where permitted by law, AGI may suspend further non-essential Works following reasonable written notice if an undisputed payment remains overdue.
Any suspension will be carried out consistently with AGI's contractual, statutory and electrical safety obligations.
Where the Customer delays the agreed Works after AGI has purchased or committed to purchasing materials or equipment specifically required for those Works, AGI may request an interim payment arrangement for the relevant procurement costs.
This provision recognises that AGI may incur supplier payment obligations before delayed Works can be completed.
Any interim payment must be permitted by the Contract and applicable legislation.
Where an interim payment is agreed and received, the amount will be credited against the Contract price and will not constitute an additional charge for the same materials or equipment.
Where an interim payment cannot lawfully be required, AGI may seek an agreed alternative arrangement or exercise any applicable contractual rights concerning suspension, rescheduling or termination.
The Customer is not automatically required to make an additional advance payment solely because AGI's supplier account has become due.
8.1. Where an undisputed invoice remains unpaid beyond the applicable payment terms, AGI may charge interest on the overdue amount at the Overdue Account Interest Rate disclosed and agreed before the Contract is formed, to the extent permitted by law.
8.2. Interest will not be charged where prohibited by applicable law or where the Customer has a valid legal basis for withholding payment.
8.3. AGI may recover reasonable debt collection and enforcement costs to the extent recoverable under the Contract and applicable law.
8.4. AGI will provide reasonable notice before referring an overdue account to an external debt collection service.
8.5. Nothing in this section limits any rights available to the Customer under Australian Consumer Law or other applicable legislation.
9.1. A Variation may arise where:
a. The Customer requests additional or different Works.
b. Previously concealed defects or unforeseen conditions are discovered.
c. Additional work is required to achieve electrical safety or compliance.
d. Existing equipment or infrastructure is unsuitable for the proposed installation.
e. The agreed scope cannot reasonably be completed as originally specified.
9.2. AGI will explain the proposed Variation and advise the Customer of the additional cost or the method of calculating that cost.
9.3. Approval for a Variation must be obtained in the form required by the applicable Contract and legislation before chargeable Variation Works proceed.
9.4. Where written Variation approval is not legally required, approval may be recorded electronically or through another agreed method.
9.5. AGI may decline to perform additional Works until the scope and payment arrangements have been agreed.
9.6. A Variation may result in additional labour, materials, equipment or scheduling costs and may affect the expected completion date.
9.7. Where unsafe conditions are identified, AGI may undertake any immediate isolation or protective action required or authorised by law.
9.8. Any additional permanent repairs will be discussed with the Customer and authorised as required.
9.9. AGI will not automatically increase a fixed Quotation solely because additional time was required to complete the originally agreed scope, except where an agreed and lawful contractual adjustment applies.
10.1. The Customer must provide AGI with safe and reasonable access to the Site at the agreed time.
10.2. The Customer must disclose known hazards and conditions that may affect the Works, including:
a. Asbestos or suspected asbestos.
b. Known structural defects.
c. Concealed services or underground infrastructure.
d. Unsafe or damaged electrical equipment.
e. Restricted access areas.
f. Other relevant safety hazards.
10.3. The Customer must take reasonable steps to ensure work areas are accessible and free from unnecessary obstructions.
10.4. Pets and animals must be appropriately secured where necessary to allow safe access.
10.5. Where required for safe completion of the Works, the Customer must permit reasonable interruption of electricity or other connected services.
10.6. AGI will take reasonable care to minimise disruption and will advise the Customer of foreseeable significant interruptions where practicable.
10.7. AGI may decline to commence or may suspend Works where Site conditions present an unacceptable safety risk.
10.8. Where AGI attends a confirmed appointment and access is unavailable for reasons within the Customer's control, a reasonable attendance or cancellation charge may apply where previously disclosed and legally recoverable.
10.9. AGI will not be responsible for delays resulting from the Customer's failure to provide necessary access, information or approvals, except to the extent AGI is legally responsible.
11.1. Unless expressly included in the agreed scope, AGI is engaged to perform the specified Works and not to inspect, test or rectify every part of an existing electrical installation.
11.2. Existing installations may contain defects that are not visible or reasonably identifiable before Works commence.
11.3. Such defects may include:
a. Deteriorated cable insulation.
b. Inadequate or defective earthing.
c. Defective connections or protective devices.
d. Non-compliant alterations.
e. Damaged or unsuitable existing equipment.
f. Other concealed electrical hazards.
11.4. Where previously unidentified conditions prevent the agreed Works from being completed safely or lawfully, AGI will notify the Customer and explain the options for rectification.
11.5. Additional Works required to address those conditions will be treated as Variations where appropriate.
11.6. AGI is not automatically responsible for unrelated defects in existing installations merely because it has undertaken Works at the same premises.
11.7. AGI remains responsible for the safety and compliance of its own Works and for any other obligations imposed by applicable law.
12.1. AGI may agree to install electrical equipment supplied by the Customer, including ceiling fans, lighting, appliances, switches and other electrical products.
12.2. Customer-Supplied Equipment must be suitable for its intended use and comply with applicable Australian electrical safety requirements.
12.3. AGI may refuse to install equipment where it reasonably determines that the equipment is unsafe, unsuitable, damaged, incompatible or non-compliant.
12.4. Unless otherwise agreed, AGI's Quotation for installing Customer-Supplied Equipment covers installation labour and any expressly identified materials only.
12.5. Additional work required because of missing components, incompatible fittings or defects in Customer-Supplied Equipment may incur additional agreed charges.
12.6. AGI is responsible for exercising reasonable care and skill when installing Customer-Supplied Equipment.
12.7. AGI does not provide a separate voluntary manufacturer's warranty for equipment it has not supplied.
12.8. Nothing in this section excludes any statutory liability AGI may have in relation to its services or any goods it supplies.
13.1. Fault finding, diagnostic testing, inspections and investigations are chargeable professional services unless expressly stated otherwise.
13.2. Payment for diagnostic services relates to the reasonable work undertaken and does not guarantee that a fault will be identified or permanently repaired within a particular attendance period.
13.3. Some faults may be intermittent, concealed or dependent on operating conditions that are not present during an inspection.
13.4. Further testing, equipment replacement or additional attendance may be required.
13.5. AGI will advise the Customer where reasonably practicable before undertaking additional chargeable investigations beyond the agreed scope.
13.6. Where the Customer elects not to proceed with recommended additional Works, charges for authorised diagnostic services already performed remain payable, subject to applicable law.
13.7. AGI will provide required electrical testing and compliance documentation in accordance with applicable legislation.
14.1. Solar and battery Quotations are based on the agreed system design, equipment specifications, Site conditions and information available at the time.
14.2. Actual energy generation, battery performance, self-consumption and financial savings may vary according to:
a. Weather and seasonal conditions.
b. Shading and panel orientation.
c. Customer electricity consumption.
d. Grid availability and restrictions.
e. Equipment settings and operating conditions.
f. Electricity tariffs and retailer arrangements.
g. Equipment degradation and maintenance requirements.
14.3. Estimated electricity savings, generation figures or financial returns are indicative unless AGI expressly provides a written contractual performance guarantee.
14.4. Equipment supplied and installed by AGI will be suitable for the agreed design and installed in accordance with applicable requirements.
14.5. Network approvals, export restrictions and other requirements imposed by electricity distributors or relevant authorities may affect installation, commissioning or operation.
14.6. Changes required by a distributor, regulator or other authority after acceptance of a Quotation will be discussed with the Customer and addressed in accordance with the Contract and applicable law.
14.7. Government rebates, incentives, certificates or financial benefits will be treated in accordance with the Quotation and relevant scheme requirements.
14.8. Where a Quotation assumes eligibility for an incentive, the relevant conditions and responsibilities will be identified before the Contract is formed.
14.9. AGI does not guarantee the continued availability of government incentives or particular future electricity tariffs unless expressly agreed in writing.
14.10. Nothing in this section limits applicable statutory consumer guarantees or AGI's responsibility for representations made to the Customer.
15.1. Air-conditioning installation, servicing, inspection, fault finding and cleaning will be performed in accordance with applicable licensing, safety and technical requirements.
15.2. Where AGI services or repairs an existing system, the agreed scope will determine which components and functions are to be inspected or repaired.
15.3. Existing systems may have faults or deterioration that cannot reasonably be identified during the initial inspection.
15.4. Cleaning or servicing an air-conditioning system does not guarantee that unrelated mechanical, electrical or refrigerant faults will not arise subsequently.
15.5. Where additional faults or defects are identified, AGI will advise the Customer of any recommended additional Works.
15.6. Repairs or replacement parts outside the agreed scope will require the necessary approval before proceeding.
15.7. Any representation regarding expected equipment performance, cleanliness or service outcomes remains subject to Australian Consumer Law and the specific services agreed.
16.1. AGI warrants that its services will be performed with due care and skill, using appropriately qualified and licensed personnel where required.
16.2. AGI will carry out electrical work in accordance with applicable Queensland electrical safety legislation, relevant Australian Standards and other mandatory requirements.
16.3. Unless otherwise agreed, new materials supplied by AGI will be new and suitable for their agreed intended purpose.
16.4. Manufacturer warranties may apply to equipment supplied by AGI.
16.5. Manufacturer warranties operate in addition to, and do not replace, statutory consumer guarantees.
16.6. Where the Customer believes AGI's work or supplied equipment is defective, the Customer should notify AGI and provide reasonable details of the concern.
16.7. AGI will assess reported defects and provide the remedies required by applicable law.
16.8. Where a reported issue is unrelated to AGI's Works, AGI may offer a separately chargeable inspection or repair service, provided the Customer is informed of the applicable charges before authorising that service.
16.9. AGI does not exclude liability for loss or damage caused by its negligence, breach of Contract or failure to comply with applicable statutory obligations where such liability cannot lawfully be excluded.
Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law.
For major failures with a service, you are entitled to cancel your service contract with us and obtain a refund for the unused portion or compensation for its reduced value.
For major failures with goods, you are entitled to choose a refund or replacement.
If a failure with goods or services does not amount to a major failure, you are entitled to have the failure rectified within a reasonable time.
If this is not done, you may be entitled to additional remedies, including a refund or cancellation of the service contract where applicable.
You are also entitled to compensation for other reasonably foreseeable loss or damage resulting from a failure to comply with applicable consumer guarantees.
Nothing in these Terms and Conditions limits those rights.
AGI will make reasonable efforts to complete Works within the agreed timeframe.
Delays may arise from circumstances including:
a. Severe weather or unsafe working conditions.
b. Material or equipment shortages.
c. Delays by suppliers or subcontractors.
d. Network provider or authority requirements.
e. Customer-requested Variations.
f. Unforeseen Site conditions.
g. Restricted access or delayed Customer approvals.
h. Other circumstances beyond AGI's reasonable control.
AGI will notify the Customer of material delays where reasonably practicable.
Where an extension of time is reasonably required, AGI and the Customer will address the revised schedule in accordance with the Contract and applicable law.
Additional costs arising from delays will not automatically be charged to the Customer unless the Contract and applicable law permit them.
Nothing in this section excludes AGI's liability for delays caused by its failure to exercise reasonable care and skill or other breaches for which liability cannot lawfully be excluded.
Where the Customer delays commencement, continuation or completion of the Works beyond the agreed schedule, AGI may review the operational, scheduling and financial implications of the delay.
Customer-Caused Delays may include:
a. Postponement of agreed installation dates.
b. Failure to provide access to the Site.
c. Incomplete preparatory building or other works.
d. Delays in obtaining approvals or providing required information.
e. Repeated rescheduling requests.
f. Other circumstances within the Customer's reasonable control.
Where materials or equipment have already been purchased or specifically ordered for the Customer's Works, and the Customer subsequently delays installation, AGI may request an interim payment arrangement for those materials or equipment.
This provision recognises that AGI may incur supplier payment obligations before delayed Works can be completed.
Where supplier payments become due during a Customer-Caused Delay, AGI may request an agreed payment arrangement to cover the relevant procurement costs.
Any such payment arrangement must comply with the Contract and applicable legislation, including statutory restrictions on advance payments and progress payments.
Payments received under an agreed arrangement will be credited against the total Contract price.
Such payments will not constitute additional charges for the same materials or equipment.
Where an interim payment cannot lawfully be required, AGI may seek an alternative agreed arrangement or exercise applicable contractual rights concerning suspension, rescheduling or termination.
Where a Customer-Caused Delay exceeds thirty (30) calendar days beyond the originally agreed commencement or completion schedule, AGI may review the pricing and availability of materials or equipment not yet purchased or price-secured.
Where the delay results in genuine and demonstrable increases in material, equipment, freight or procurement costs, AGI may propose a Variation reflecting the additional costs directly attributable to the delay.
AGI will provide the Customer with written notice identifying the affected materials or equipment and the proposed adjustment.
Any adjustment must be approved in accordance with the Contract and applicable legislation before being charged.
Where a Customer-Caused Delay exceeds sixty (60) calendar days, AGI may request a formal review of:
a. The remaining scope of Works.
b. Material and equipment availability.
c. Outstanding supplier commitments.
d. Material pricing.
e. Payment arrangements.
f. Labour and scheduling requirements.
g. Proposed commencement and completion dates.
Any changes arising from the review must be agreed in accordance with the Contract and applicable law.
Where Works remain delayed for an extended period and the parties cannot agree on revised scheduling, payment or pricing arrangements, either party may exercise any rights available under the Contract or applicable legislation.
AGI will take reasonable steps to minimise avoidable costs arising from the delay, including considering whether materials can reasonably be returned, orders postponed or personnel reallocated.
Nothing in this section permits AGI to demand payments prohibited by law, unilaterally increase an agreed fixed Contract price contrary to applicable legislation, or exclude the Customer's statutory rights.
18.1. Practical Completion occurs when the agreed Works have been substantially completed and any outstanding minor matters do not materially prevent their intended use.
18.2. AGI will perform testing and verification required by applicable electrical safety legislation.
18.3. Where required, AGI will provide the applicable certificate of testing and compliance or certificate of testing and safety as soon as practicable in accordance with Queensland law.
18.4. The Customer may notify AGI of any outstanding work or defects requiring attention.
18.5. AGI will assess those matters and address any defects or omissions for which it is legally or contractually responsible.
18.6. Payment becomes due in accordance with the agreed payment terms and applicable law.
18.7. The Customer's failure to identify or report a defect immediately upon completion does not remove any rights available under Australian Consumer Law or other applicable legislation.
19.1. Unless otherwise agreed in writing, risk in materials and equipment supplied by AGI will pass to the Customer at the time required by applicable law or the relevant Contract.
19.2. To the extent legally effective, ownership of identifiable goods supplied but not yet installed may remain with AGI until the applicable purchase price has been paid in full.
19.3. Any ownership or security interest claimed by AGI is subject to applicable property, security interest and consumer protection laws.
19.4. AGI will not enter the Customer's premises or remove installed equipment without lawful authority and compliance with applicable electrical safety requirements.
19.5. Nothing in this section limits the Customer's statutory rights in relation to goods supplied or installed by AGI.
20.1. AGI may suspend affected Works where continued performance would be unsafe, unlawful or otherwise prohibited by applicable requirements.
20.2. AGI may also suspend or terminate a Contract where permitted by its terms and applicable law, including following a material breach that remains unresolved after appropriate notice and a reasonable opportunity to remedy it.
20.3. Where a Customer cancels or terminates an agreement, AGI may recover payment for properly completed Works and reasonable costs and losses arising from the cancellation or termination, to the extent legally recoverable.
20.4. AGI will take reasonable steps to mitigate avoidable losses.
20.5. Amounts already paid will be credited against sums lawfully due, and any refundable balance will be returned.
20.6. The Customer retains all rights to cancel or terminate the Contract where permitted by law, including rights arising from a failure to comply with applicable consumer guarantees.
21.1. AGI encourages Customers to raise concerns promptly so they can be investigated and resolved.
21.2. Complaints should include the Customer's contact details, relevant job information and a description of the concern.
21.3. AGI will make reasonable efforts to investigate and respond to complaints within a reasonable timeframe.
21.4. Where a dispute arises, both parties agree to make reasonable efforts to resolve the matter through direct communication before commencing formal proceedings, where practicable.
21.5. Nothing in this section prevents either party from exercising statutory rights, seeking urgent relief or referring a matter to an appropriate regulator, tribunal or court.
22.1. AGI may take photographs, videos, measurements and other records reasonably necessary for quotation preparation, job documentation, safety, compliance, quality assurance and warranty administration.
22.2. AGI will take reasonable steps to protect Customer information and use it for lawful business purposes.
22.3. Personal information will be collected, stored, used and disclosed in accordance with applicable privacy legislation and AGI's Privacy Policy, where applicable.
22.4. AGI will not use photographs that identify the Customer, their household or their private premises for public promotional purposes without appropriate permission or another lawful basis.
22.5. Records may be retained where reasonably required for legal compliance, warranty administration, accounting and other legitimate business purposes.
These Terms and Conditions are governed by the laws of Queensland, Australia, subject to any mandatory laws that apply.
If any provision is determined to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law.
AGI may update these Terms and Conditions from time to time.
Revised terms will apply to future agreements and will not automatically amend existing Contracts without the necessary agreement or lawful authority.
Written communications may include email, electronic quotation acceptance and other agreed electronic methods.
Where documents forming the Contract are inconsistent, mandatory statutory requirements prevail.
Subject to those requirements, any expressly negotiated written special conditions and the accepted Quotation will prevail over these general Terms and Conditions to the extent of an inconsistency.
The Contract comprises the accepted Quotation or authorised service request, these Terms and Conditions and any other documents expressly incorporated into the agreement.
Nothing in this provision excludes liability for misleading representations or affects rights that cannot lawfully be excluded.
Where mandatory legislation requires additional contractual information, notices, payment arrangements or documentation, those statutory requirements apply.
By accepting an AGI Quotation or authorising AGI to undertake Works after being provided with these Terms and Conditions, the Customer acknowledges that they have had a reasonable opportunity to review the applicable terms.
Where a Booking Down Payment is required, the Customer acknowledges that:
a. The Booking Down Payment is payable in accordance with AGI's applicable booking arrangements and statutory limitations.
b. The Booking Down Payment secures the advance booking and forms part of the agreed Contract price.
c. The Booking Down Payment will be credited against the final invoice upon completion.
d. Where the Customer cancels the confirmed booking, AGI may retain reasonable cancellation costs and losses, potentially up to the full Booking Down Payment, in accordance with Section 6 and applicable law.
e. The Customer retains all statutory rights and remedies.
Where the Customer requests a postponement of Works, the Customer acknowledges that:
f. Customer-Caused Delays may affect scheduling, material availability and procurement costs.
g. AGI may request a lawful interim payment arrangement for Purchased Materials where supplier obligations arise during delayed Works.
h. Material pricing and availability may be reviewed following extended Customer-Caused Delays.
i. Any additional payment or Variation must comply with the Contract and applicable legislation.
AGI ALL ELECTRICAL SERVICES
Fernvale, Queensland 4306
Telephone: 07 5427 0908
Electrical Contractor Licence: 89170
Refrigerant Handling Authorisation: AU57528
Quality electricians that are prompt and affordable.
© 2026 AGI All Electrical Services. All Rights Reserved.